Shipping Info

Our products are in use on every continent except Antarctica. This means we have shipped and will ship nearly anywhere. Our products are well made, durable, long-lasting solutions for happy and safe pets! This also means that our products often ship in multiple boxes or on large wooden pallets that have weight to them. This makes them costly to ship, but we get as creative as possible to ensure you the best deal possible regardless of where you are.

Shipping to the USA

Our pre-configured catio enclosure kits ship free! In addition, any order over $1,499+ receives free shipping as well. Our free shipping promotion is offered to shipping addresses in the continental United States ONLY.

Shipping addresses in Hawaii, Alaska, or other US Territories should contact us by phone or email for significantly discounted shipping rates on items that qualify for Free shipping to the continental USA.

Most orders generally take 4-6 weeks to prepare prior to shipping. 95% of the items we offer are made by hand in our shop in Michigan. For backorders or other unforeseen issues, there may be a delay in order shipping time.

Shipping Time

shipping and transit times map

Shipping to Canada, Europe, Australia, South Africa, and Beyond

Our factory is located in Lake Orion, Michigan, USA. But, that doesn’t mean we can’t help you if you reside outside the United States We ship to countries outside the USA on a daily basis and we can help!

We do not accept online orders for shipping to countries outside the USA as shipping to other countries is a very complex and difficult process to quote properly without detailed information about your order and location. Not to worry! We are happy to help you by phone or email, for subsidized shipping rates. Please contact us for assistance!

Extra time is required for paperwork and packing to ship across country borders. For backorders or other unforeseen issues, there may be a delay in order shipping time.